Support Request

Business name:

Contact name:



Date:

Time:



E-mail:

Telephone:



Type of Issue:


Hardware

Credit Cards

Internet

Reporting

House Accounts

Software



Discription of Issue:



CSS Technical Support Plans

Basic

  • 2 hours of Support
  • Monday - Friday from 9am - 5pm
  • Night and Weekend rates apply
  • *Reccomended additional purchace of maintenance plan from Software provider*
  • *Reccomended for savvy users*

Standard

  • 10 hours of support
  • Monday - Friday from 9am - 5pm
  • Night and Weekend rates apply
  • Anti-Virus
  • Anti-Malware
  • Anti-Adware
  • Anti-Spyware
  • Computer Clean up

Plus

  • 20 Hours of Support
  • 2 hours of travel time
  • 24/7 - 362
  • Bi-Annual hardware matainance and computer cleaning
  • Anti-Virus
  • Anti-Malware
  • Anti-Adware
  • Anti-Spyware
  • Computer Clean up
  • *Christama and New Year billed at higher rates*

Pay as you go plan

*Plans can be added at any time; plans will expire 1 year from purchase date. These plans do not include upgrades from software provider. * Support specials may apply

Hardware warranty is provided by the hardware manufacturer and has a one-year or otherwise stated warranty. The hardware warranties do not cover CSS Retails Systems labor, shipping and to a swap out or lend out program for hardware for use when hardware is not down. If a Plus plan is purchased, then swap out programs may be covered